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Outage Information

What to do when the power goes out – and comes back on

 Who to Call

If your electricity is off due to a storm, downed power lines or any other reason other than a missed payment, please do not contact NOW Power. We do not own the poles or power lines, and we don’t distribute electricity. Instead, please call your local transmission and distribution utility.

Please see the list of Texas utilities below. Since your computer will not be working during a power outage, we suggest printing this information now or adding the correct number to your cell phone.

AEP Texas Central: (866)223-8508
AEP Texas North: (866)223-8508
Centerpoint Energy: (800)332-7143
Sharyland Utilities: (956)668-9551
TNMP: (888)866-7456
Oncor: (888)313-4747

Not sure which company serves your area? Look on the back of your electric bill under the graph in the “YOUR USAGE” section.

Customer Care
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When Power Returns

  • Once your power is restored, turn appliances back on one at a time. If several large appliances start up at once when power is restored, they may overload your home’s electric circuits.
  • Power may be restored faster in some parts of your neighborhood than others, so please be patient.

Safety First

  • Avoid all downed utility lines. Assume that any line you see on the ground is energized and keep a safe distance away.
  • Don’t remove debris that’s within 10 feet of a power line. A downed wire might be hidden underneath.
  • Keep children and pets inside after a storm. Downed power lines are deadly.
  • Avoid standing water near wires and appliances.
  • If the power goes out, your electric garage door won’t open on its own. If you evacuate your home, be sure to have a door key with you so you can re-enter. To operate your garage door manually, pull on the emergency release cord and push the door up using the lift handle.
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